Privacy Policy

Our Data Protection and Privacy Policy

Last updated: 15 September 2025

1. Introduction

Talk It Through (“we,” “us,” “our”) is committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable national data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data in the context of providing mediation and conflict resolution services.

2. Data Controller

The data controller responsible for your personal data is:

Talk It Through
inescarvalho@talkitithrough.com

+31 626465505

3. Categories of Personal Data We Process

In the course of mediation, we may collect and process the following categories of personal data:

Identification and contact information (e.g., name, address, phone number, email).
Professional and organizational details (e.g., job title, employer).
Case-related information voluntarily disclosed during mediation.
Financial or billing information where required.
Special categories of personal data (e.g., health, racial or ethnic origin, union membership) only where relevant to the mediation and provided with explicit consent.

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under the GDPR:

Contractual necessity: where processing is required to provide mediation services.
Legal obligation: where we must comply with applicable laws or regulations.
Legitimate interests: for the effective management of mediation and our business operations, provided such interests do not override your rights.
Consent: where required, particularly for special categories of personal data.

5. Purposes of Processing

We use your personal data for the following purposes:

To provide, manage, and facilitate mediation services.
To communicate with you regarding mediation sessions and outcomes.
To maintain accurate records for legal and professional purposes.
To comply with legal or regulatory requirements.
To manage invoicing and financial transactions.

6. Data Sharing

We do not sell or rent your personal data. Data may be shared with:

Mediators engaged by Talk It Through.
Legal or professional advisors where necessary.
Public authorities or regulators, if legally required.

All third parties are required to handle personal data in compliance with GDPR and under confidentiality obligations.

7. International Transfers

We will not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

8. Data Retention

Personal data will be retained only as long as necessary for the purposes described above, and in accordance with professional, legal, and regulatory requirements. Generally, mediation records will be retained for 7 years after the conclusion of services, unless a longer retention period is required by law.

9. Security of Personal Data

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include secure storage systems, encryption where appropriate, and strict confidentiality agreements with mediators and staff.

10. Your Rights

Under GDPR, you have the following rights:

Right of access to your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”), subject to legal limitations.
Right to restriction of processing.
Right to data portability.
Right to object to processing based on legitimate interests.
Right to withdraw consent at any time (where consent is the lawful basis).

To exercise your rights, please contact us at inescarvalho@talkitithrough.com

11. Complaints

If you are concerned about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with your local Data Protection Authority.

12. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will take effect upon publication.